How we can make it Happen

To start with we simply need to say, yes as a Consumer, I should have access to my Calls if I have problems with a Companies' Center, period. Either we should have permission to record the call ourselves (with proper ID/verification) or the company provides a copy of the call in some safe manner (transcript, voice file etc.) - the technology to support it is there along with the ability to manage any legal or privacy concerns.  Of course, some companies may come up with all kinds of reasons not to embrace this change.  But in the end companies providing top tier service on a consistent basis will welcome this new cooperative approach to resolving your issues as it benefits them as much as their Customers.